Refund Policy

1. Nature of Service

• CapitalShift provides access to digital financial insights, simulations, and reports.
• All purchases are for intangible digital services, which are delivered instantly upon access.

2. General Refund Policy

All payments made to CapitalShift are non-refundable, except in limited cases of verified technical issues as defined below.

3. Eligible Refund Cases

Refunds will only be considered if:

• The user is unable to access paid features due to a technical issue
• The issue is reported within 48 hours of purchase
• The issue is reproducible and verified by the CapitalShift team
• The issue cannot be resolved within a reasonable timeframe

4. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase
• Dissatisfaction with insights, reports, or strategy
• Financial outcomes not matching expectations
• Misinterpretation of outputs
• Incorrect or incomplete data entered by the user
• Failure to use the platform after purchase
• Partial usage of premium features

5. Refund Process

• Users must raise a request via registered email to support@capitalshift.app
• The request must include relevant details of the issue
• CapitalShift may request additional information to verify the claim

6. Refund Approval & Timeline

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method only

7. Abuse & Misuse

CapitalShift reserves the right to:

• Reject refund requests that appear fraudulent or abusive
• Limit or block future access in case of misuse of refund policy

8. Policy Updates

CapitalShift may update this Refund Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.